Overview of the IT services offered by Visioline
This service catalog describes our main activities and services offered.
If you cannot find the required IT services in the list, please contact our sales representative or client administrator and we will find a solution!
The following service catalog is not constantly updated; however, it provides sufficient overview.
- Data storage and backup copies
Shared disc resource
Disc resource with external access
Backup copy setup
Restoration from a backup copy
Provision of disc space
Copy on a tape device (robot) - Upgrade of a computer workstation
Provision of replacement hardware
Diagnostics and repair of computer hardware
Warranty handling
Accessory installation (ID-card, scanner)
Accessory repair (printer, etc.)
Hardware utilization
Installation of hardware for a new workstation - E-mails, calendar and shared software
Document sharing
Document register
Administration of e-mail lists
Routing and copies of e-mails
Exchange administration
Internet disc (W:)
Intranet
Office 365 administration
Setup of vacation messages
Spam filtering
SharePoint team collaboration software
Freeware mail server
Installation of chat software (Skype, Lync, etc.)
Virtual server
Shared calendar and shared contacts - Printing and scanning
Printer setup (distribution and connection)
Toner ordering (including refill)
Network scanning (e-mail and shared folder)
Management of printer permissions and printer load balancing
Print on demand - Security and safety
Secure destruction of data media
Data encryption
Setup of group policies
Management of antivirus software (Manager Antivirus)
Antispyware and antivirus
Central logging system
Adding updates and patching
Network security services
Analysis of monitoring and scanning results
Response to security incidents
Monitoring of the Internet usage - IT acquisition and sales
Preparation of price inquiry
Preparation of quotation
Sending price inquiries
Assessment of quotations
Preparation and award of contracts
Update of IT contracts
Quality control of services
- IT management and consulting
Development plan
Accounting
Audit
Disaster Recovery Plan
Documentation
Strategy
Backup and recovery plan
Budget
Design of special solutions
Integration of IT solutions (including programming)
Security policy
Business Continuity Plan
Project management
Client representation
Identification and monitoring of business requirements
Recommendations on acquisition of hardware and software
IT policy
Integration of business software - User accounts and access rights
Creation/modification/deletion of user accounts
User rights setup
Administration of access rights
Control of access rights - User support and training
Self-service
User support during non-business hours
On-site support (at client’s location)
Remote administration
Helpdesk services for purchase (for business clients)
Knowledge base (questions-answers for a client)
Phone consulting
New employee training
Support services for Windows and Mac users
Case studies (examples of solutions used) - Servers and data
Database hosting and administration
Linux Server administration
NAS (Network Area Storage) services
Private cloud solution
Business software hosting and administration
Work on server hardware
Server upgrading
Server disc (shared storage)
Monitoring of servers and services
UPS (uninterruptible power supply) services
Backup and data volume
Virtual Server
Windows Server administration - Networks and connecting to networks
Active network scanning
Internet connection setup
Management of IP addresses
Centrally-managed WiFi network
Router and firewall setup
Proxy Server
Network routing of services (routing of ports)
Wired network (LAN)
Wireless network (WiFi)
Connecting to the Internet
Virtual Private Network (VPN)
Network diagnostics
Network design
Network wiring
Network device diagnostics
Network mapping
Network security
Network interconnection
- Software, office software and business software
Provision of infrastructure for business software (BellaVita, Fidelio, Navision, Micros)
Licensing (Microsoft, Adobe, etc.)
Office software (Microsoft Office, LibreOffice)
Cloud software (ownCloud, OTRS, mySeat)
Application software (CutePdf, FTP client, etc.)
Consulting on economy software
Setup of access software
Offers on business software (financial software, POS software, warehouse software) - Mobile phones and other smart devices
Providing access to documents
Setup of e-mails
Access to remote desktop
Access to team collaboration software (shared contacts, calendars)
Configuration of accessories (printers, projectors, etc.)
Backup setup
VPN setup
Configuration of CCTV systems
Setup of shared resources (contacts, calendars) - Multimedia and presentation equipment
Document camera
IP television
Multimedia projector
Computer sound
Information stand administration
Smartboards
Videoconferencing - Software development
Maintenance
Implementation
Consulting
Requirement analysis and specification
Programming
Software design
Testing - Guarding and access
Setup of access control software
Replacement of access control system hardware
Installation and setup of door card software
Creation of security guard workstation
Adding video cameras
Installation of video recording equipment
Internet access to CCTV system
Drawing up of a CCTV project - Web development and hosting
Linking design with content management software
Information system hosting (IS hosting)
Hosting of application selected by a client (installation, setup)
Platform Testing
Content management software (CMS)
Web design
Web design brief preparation
Creation of web forms
Web hosting
Repair of web applications
Software as a service (SaaS)
Web content administration (text and pictures)
Web programming on demand
If you couldn’t find the required IT services in the list, please contact our sales representative or client administrator. Thank you!